Sparkle Moving Services

Service Terms and Conditions

Sparkle Services Website and Service Terms & Conditions. 

(Updated 11/09/2023 @ 11:39 PM)

Definitions:

  • The term “Website”refers to sparkleservices.co
  • The terms “Customer”, “Client”, “You”, and “Your”refers to: a) you individually, b) any other person for whom you are legally authorized to act, and c) and other person who is legally authorized to act for you who is/are accessing this website and accepting the Company’s terms and conditions.
  • The terms “The Company”, “Ourselves”, “We”, “Us”, “Our”,“Service Provider” or “Provider”refers to any Sparkle Services itself or an authorized service agent of Sparkle Services.
  • The terms “Party”, “Parties”, or “Us”, refers to both the Customer and Ourselves, or either the Customer or Ourselves.
  • The terms “Service”and “Jobs” refers to: the loading and unloading of personal property, furniture and equipment/appliances; the packing/unpacking of personal property into boxes or out of boxes. And any residential, commercial or Airbnb cleaning service provided by Sparkle Services.
  • The term “Flat-Rate”refers to a service or job in which the customer is billed one rate regardless of the amount of time taken to complete the service or job.
  • The term “Hourly”refers to a service or job in which the customer is billed on a per-hour basis.
  • The term “Deposit”refers to the prepaid amount billed to the customer prior to the commencement of services by Sparkle. This amount is based upon the initial price quote agreed upon by both parties.
  • The terms “Booked Job” refers to a job agreed upon by both parties. A job is considered “Booked” once a customer requests a date for service and provides all of their pertinent information, inclusive of their payment method and their credit card number. 

The following terms and conditions govern your use of www.sparkleservices.co.  Your use and/or viewing of this site establishes your agreement to all of our terms and conditions contained within and below.  Sparkle Services has the right to make future changes or alterations to these terms and conditions at any time without notice.  Any subsequent viewing or use of this site by you will constitute your agreement to the changes and modifications.  Additional information regarding many of our policies may be found throughout www.sparkleservices.co. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Customer in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to the United States of America and Texas Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Price Quotes and General Pricing Details:

  • The customer’s price quote is the basis used for our collection of the customer’s deposit prior to the commencement of the job.
  • Our price quote is our stated prices for the services the customer requests.
  • All hourly price quoted jobs will be billed based upon actual hours of services performed. Any partial hour serviced will be bill as a full-hour.If customer do not used the whole hours that he/she paid before the start of the service booked, the customer will be reimbursed with the amount of money that corresponds to the amount of hours that the providers didn’t use at the end of the service.
  • When customer decides not to pay in an hourly rate for the packing/unpacking service, the company will do a quote based upon a per-box charge. The customer will be charged on this per-box basis for the total amount of boxes used.
  • All quotes are valid for 45 days.
  • All quotes are stated in US Dollars $$. All payment will be processed in US Dollars $$.
  • In many cases, additional charges will be assessed for the delivery or removal of goods:
    • Located on floors above the ground floor.
    • Located over 75’ from the entrance of the residence.
    • Jobs that originate over 50 miles from the service provider’s location.
  • Jobs performed on Sundays are subject to an additional fee.
  • Jobs performed on the same day that the customer booked the service are subject to an additional fee.
  • All cancelled jobs must conform to our cancellation policy which are outlined later in this document and on our FAQ page.

General Service Terms:

  • All requested service dates are subject to availability. Sparkle Services makes every effort to meet our customer’s date requests.  In the rareevent that our service cannot be provided on the requested date, we will make every reasonable effort to schedule services on the next available date.
  • Once a customer books their job and the company confirms the job, any and all changes to said job should be requested as early as possible. Examples of these changes include but are not limited to: dates, times, number of U-BOXES, types of services, amount of or cancellation of packing, locations, etc.  Any additional services and their associated charges will be reflected in a new price quote which will be supplied to the customer prior to the commencement of the services.
  • We do disassemble, disconnect, or re-connect:
    • Major appliances (washers, dryers, refrigerators, freezers, window air conditioners, etc.)
    • Electronics
  • We do remove items affixed to walls such as televisions and artwork.
  • If Sparkle Services arrives within the scheduled window and the customer is not ready for us to commence our agreed-upon services, a hourly waiting period charge will be in effect in the amount of $75 per hour for 2 men, $125 per hour for three men, and $160 per hour for fourmen, billed on an hourly basis.

Charges and Forms of Payment:

  • All quotes are stated in US Dollars $$ and all payment will be processed in US Dollars $$.
  • Acceptable forms of payment for goods and services may be made by major credit or debit cards. But the company is also opened to receive payment methods different then debit/credit card like cash, Zelle, Cash App, checks.
  • All booked job’s initial payment will be charged in the amount of the final agreed-upon price quote. 
  • You will be charged all costs that we incur to collect charges that are due and owing to us for goods delivered and/or services rendered.  These costs included but not limited to all legal fees, arbitration/litigation costs, and any costs incurred to execute on any judgement or award.

Liability:

  • Limitation of Liability: Sparkle Services, is providing packing/unpacking, loading/unloading, transportation, and commercial and residential cleaning services only. Our maximum liability for packing/unpacking, loading/unloadingand cleaning services provided is $0.60 per pound per article with a $25.00 maximum per article, and a maximum of $250.00 for the entire job. Additionally, our maximum liability for damages to residential property is $25.00.
  • Liability Exclusions: Sparkle Services is not liable for the following:
    • Mechanical or electrical malfunction of any articles such as, but not limited to washers, dryers, refrigerator, freezers, televisions, hi-fi sets, radios, phonographs, computers, game consoles, and pianos whether or not such items were packed or unpacked by the company. The devices often fail for reasons other than transportation, or from normal vibration incident to transportation. Proper serving before and after shipping is the customer’s responsibility.
    • Damages to furniture manufactured utilizing particle board or press board.
    • Cash, jewelry, or coins.
    • Lost or missing items.
    • Damages caused by atmospheric conditions such as dampness, mold, mildew, rusting, tarnish, corrosion, or any deterioration linked directly to ingress of water.
    • Goods which have a pre-existing defect or are inherently defective.
    • Damages caused by the transportation of aerosol cans, cleaning fluids, paint, explosives, firearms, ammunition, biohazards, flammables, or any other dangerous goods.

Claims:

  • Damage must be reported within thirty days from the day of delivery either via telephone or email. No claim will be considered registered until Sparkle Services has received a completed “Statement of Claim” signed by the customer. Claims must be received in written form within the next thirty days after customer belongings got delivered into the location requested by the customer.
  • Sparkle Services or its claims representative reserve the right of inspection on items claimed within a reasonable time. Do not proceed with repairs or replacement until we have an opportunity to examine your completed statement of claim and determine the course of action.
  • Sparkle Services reserves the right to require a sworn statement of claims as a condition precedent to claim settlement.
  • Sparkle Services is not liable for particle board/ laminate furniture.
  • Sparkle Services is not liable for pole lamps or televisions not packed in boxes.
  • Sparkle Services is not liable for cash, jewelry, or coins.
  • Plastic Storage Bins are not considered a viable packing material; therefore, we assume no liability for these items or items placed within these plastic bins.
  • Sparkle Services does not assume any liability for moves where moving blankets or furniture protection pads were not provided.
  • Sparkle Services must perform both the loading & the unloading services to assume any liability.
  • In the absence of external damage or other proof, Sparkle Services is not liable for mechanical or electrical malfunction of washer, dryer, refrigerator, freezers, televisions, hi-fi sets, radios, phonographs, computers, game consoles, etc. The devices often fail for reasons other than transportation, or from normal vibration incident to transportation. Proper serving before and after shipping is the customer’s responsibility.
  • Sparkle Services does not assume any liability for loss or missing items or damage during transit, at least that the customer has hired Sparkle Services for doing the transportation between cities (out of the city moving service).
  • Once the customer initiates a damage claim, the company will mail out a packet containing a “Statement of Claim” and “Sparkle Services Personal Property Liability Policy” and “Claims Process”. When completing the “Statement of Claim” the customer must fill out the form completely following these guidelines:
  1. ARTICLE – Describe each item carefully preferably by manufacturer or brand name, size, pattern, model number or SKU, etc. Identify contents of containers as accurately and completely as possible. Indicate whether carton was packed by carrier or owner.
  2. NATURE OF CLAIM- Indicate type, severity, and location of damage.
  3. APPROXIMATE WEIGHT- Indicate the weight of each item claimed to the best of your ability.
  4. PURCHASE DATE- If the item was purchased used, so indicate.
  5. COST- List the price you paid for the item.
  6. AMOUNT CLAIMED – Indicate cost of reasonable repair or replacement, considering age, actual cost and pre-existing damage to item.
  • Please include high quality photographs of the items and the damages
  • Your best evidence to prove your claim is the written exceptions or notes taken on the delivery.

Ownership of Property:

  • Sparkle Service isalso a transportation company but at no time takes possession of the customer’s personal property.

Cancellation Policy:

  • If a “booked job” is cancelled, the customer is subject to the following cancellation fees:
    • Cancellations up to 24 hours prior to the scheduled date of the commencement of the job: $99.00.  If a deposit on the booked job has already been paid, Sparkle Services will refund the deposit minus the $99.00 cancellation fee.
      • This $99 cancellation fee is refundable if the customer rebooks the job at a later date.
    • Cancellations made on the scheduled date of the job are subject to a minimum $150.00 charge. (This fee is non-refundable). 

Disputes:

  • If you have a dispute arising from our services, please contact our customer service department rather than contacting your bank to dispute charges. It is our desire to work with you to resolve any and all disagreements arising from our services or this agreement. Both parties should attempt to settle any claim or controversy in good faith in a spirit of mutual cooperation. 
  • In the event there is no mutual agreement in the settlement of a dispute involving Sparkle Services Inc., it is agreed that the dispute shall be governed by the laws of the State of Texas, USA, without regard to conflict of law provisions and you agree to exclusive personal jurisdiction and venue in the state courts located in Houston, TX.

Cookies:

  • We employ the use of cookies. By accessing co, you agreed to use cookies in agreement with the Sparkle Services’s Privacy Policy.
  • Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

License:

  • Unless otherwise stated, Sparkle Services and/or its licensors own the intellectual property rights for all material on co. All intellectual property rights are reserved. You may access this from sparkleservices.co for your own personal use subjected to restrictions set in these terms and conditions.
  • You must not:
  • Republish material from SparkleServices.co
  • Sell, rent or sub-license material from co
  • Reproduce, duplicate or copy material from sparkleservices.co
  • Redistribute content from co
  • This Agreement shall begin on the date hereof.
  • Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Sparkle Services does not filter, edit, publish or review Comments prior to their presence on the website.
  • Comments do not reflect the views and opinions of Sparkle Services,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Sparkle Services shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
  • Sparkle Services reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
  • You warrant and represent that:
  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  • You hereby grant Sparkle Services a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
  • The following organizations may link to our Website without prior written approval:
    • Government agencies;
    • Search engines;
    • News organizations;
    • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
    • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
  • These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.
  • We may consider and approve other link requests from the following types of organizations:
  • commonly-known consumer and/or business information sources;
  • com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and
  • consulting firms; and
  • educational institutions and trade associations.
  • We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Sparkle Services; and (d) the link is in the context of general resource information.
  • These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site. 
  • If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Sparkle Services. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 3 to 5 business days for a response.
  • Approved organizations may hyperlink to our Website as follows:
  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.
  • No use of Sparkle Services’s logo or other artwork will be allowed for linking absent a trademark license agreement.

iFrames:

  • Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website. 

Reservation of Rights: 

  • We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions. 

Removal of links from our website:

  • If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.
  • We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date. 

Disclaimer:

  • To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:
  • Limit or exclude our or your liability for death or personal injury;
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • Exclude any of our or your liabilities that may not be excluded under applicable law.
  • The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.
  • As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
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